| Please take time to review our frequently asked questions: I have more questions about your villas. Can I speak to someone? We are happy to talk to you, either call us at 203-297-3501 or send us an E-mail I have always stayed in a hotel up until now. What is so different about a condo? Disney hotels can be very expensive. For the price of one small hotel room you can enjoy one of our luxury 1250 sq ft condo. Our property is purposely equipped to make your vacation unforgettable. Does the condo have its own phone? All properties are equipped with at least one phone for outgoing and incoming calls. Our arrival package provides the telephone number of your unit. When requested, we can provide the telephone number of the property of your unit one week before arrival. All telephones use the FREECALL system. The system allows you to make local, long-distance, and even International calls AT NO CHARGE during your stay. Do I need travel insurance? As with all holidays / vacations we strongly advise you get full travel / medical insurance. What about pets? Sorry, but absolutely no pets allowed in the home. There are many people out there who are allergic to animals. For this reason house would have to be specially cleaned. We love pets but the additional cleaning and insurance cost does not let us permit them on the premises. Good News- We can help you with a pet motel near by. Please call us for details. Are there any shops and restaurants close by? Within a 2 minute drive there is a great selection for you to choose from: Chinese restaurant and take away (with free delivery to the condo) Japanese restaurant and take away (with free delivery to the condo) TGI Friday Giordanos (Italian Restaurant) Outback Diner (steaks) Subway ( fresh sandwiches) Dairy Queen(ice cream) Pharmacy Bank (ATM - Visa and Cirrus withdrawals accepted) Hair Salon and Tanning Center 24 Hour Supermarket Camera and electrical store CD and music store Half hour photograph developing Liquor store Tourist information Mini Golf Why is your condo slightly more expensive than other villas I have seen on different communities? We admit Windsor Hills is not the cheapest resort, but in terms of location and amenities they are certainly the best available. For a little extra you are guaranteed to have a great holiday, with shorter rides to the main parks and free use of all the incredible on site facilities, when comparing prices please consider what you are getting for your money. Plus, local, long-distance, and international calls are free of charge during your stay! Is there lot to do for the children in the condos? There are 3 TV's, 3 VCRs, 3 DVD Players and a Sony PlayStation will be installed after July . A short walk to the clubhouse provides access to the swimming pool, pool tables, Internet access, tennis, arcade games and a play area with swings and slides. Are all towels and linen included? All towels and linen are provided, including a selection of beach towels for the pool area. Do you offer any late availability discounts / early booking discounts? At certain times we do offer reduced rates. Please enquire about your preferred dates to see if they are available. Are all the resort facilities included in the price? YES, all resort facilities are free to all guests at no extra charge. Who looks after the properties? We contract a professional property management company. They look after the villa and are also ready to assist our guests. If there are any problems with the villa, they are on call 24 hours a day. Have the condos got any safety features? Yes they have all the safety features required by state law (and more), including fire extinguishers. Is there a shop on the resort? Yes, there is a shop by the pool. It sells day-to-day items such as snacks and drinks. Does the home get cheaper the longer I stay? Yes, if you want to stay longer than 2 weeks, we can usually make your vacation rate much better. What is your cancellation policy? Cancellation The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation): · Up to 60 days prior to the arrival date 20% · Between 30 and 60 days prior to the arrival date 50% · Between 15 and 30 days prior to the arrival date 75% · Less than 15 days prior to the arrival date 100% The Company regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances. The Company recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent. Alternatively, the Guest may elect to purchase cancellation insurance through Easy Flow LLC (only available at the time of initial booking). Please visit www.insuremytrip.com for further info. How do I book your condo? Details of how to book our properties are on our Reservation page Or simply call us at 203-297-3501 |
Frequently asked questions